customer-service

CUSTOMER SERVICE

Maximizer CRM will empower your Customer Service and Support Teams with everything they need to effectively track, manage and resolve issues quickly and easily — including technical support, billing and returns.Stand out from the pack with customer service that leaves your customers smiling, and your competitors envious.

Increase Customer Retention

Boost customer loyalty with efficient & timely resolution of every case.

Case management

Master your daily influx of support and service requests. Create and manage a case with instant notifications. Track trouble tickets ranked by urgency and severity — and prioritize agent workloads with queuing and routing tools.

Track all interactions

Store all your contacts, notes and key documents in one place, and never waste time hunting down a communication again. Perform quick searches by company affiliation or case number while on the phone, and recall your favorite searches at a click.

Mobile CRM

Take your office wherever you go with a feature-rich mobile-friendly CRM. Field agents can manage calendars, prepare for meetings — get a graphical dashboard view of chosen metrics — and much more, in the palm of their hand.

Alerts & Notifications

Stay on top of important events and what your team is doing. Trigger notifications on data capture fields. Know the moment you land a big opportunity — or when a VIP service case gets escalated. Never forget a birthday, anniversary or policy expiration date.

Task Management

Enhance your team productivity and responsiveness with dynamic task management tools. Filter your task lists by priority and urgency to see what’s coming up — and easily shift low-priority tasks to a colleague or another day to balance workloads.

Call Logging

Identify top performers and those in need of coaching with automatic call logging. See who your reps called, along with call date, time and length at a glance. Plus capture call details in notes that are searchable by keyword.

Discover how Maximizer CRM’s web-based sales, marketing, customer support,
and business analytics features work for you.